Some things are better left unsaid.
For example, most gaming consumers know that the industry doesn't care about them. The disconnect between the industry and the consumer has never been more evident than it's been during this console generation, as I've mentioned more than a few times before. We've known that the industry treats used game purchasers as second-class citizens—or worse—and this well-publicized "war on used games" has devolved into taking basic gameplay modes away from those looking to not pay $60 apiece for games that may or may not be worth their asking prices.
Cory Ledesma, who has been working on THQ's WWE games for years now, finally took the gloves off and said what has assuredly been on the minds of many publishers and developers since this war on used games really began in earnest—he doesn't care about used game purchasers.
Let's look at his quote, pulled from a Computerandvideogames.com article:
"I don't think we really care whether used game buyers are upset because new game buyers get everything. So if used game buyers are upset they don't get the online feature set I don't really have much sympathy for them. That's a little blunt but we hope it doesn't disappoint people. We hope people understand that when the game's bought used we get cheated. I don't think anyone wants that so in order for us to make strong, high-quality WWE games we need loyal fans that are interested in purchasing the game. We want to award those fans with additional content."
Let's break down this piece of honesty—and attempted backtracking—from Mr. Ledesma here.
Ledesma has chosen to, with this quote, be the mouthpiece of THQ—if not the industry—and say "they" don't care about used game buyers. We know that; in fact, they don't care about consumers, period. It's business. The "don't care" part has been magnified during this console generation because, for the first time in many years, the industry is not thriving and a scapegoat has to be sought. It's easy to pinpoint used games as a problem, considering that publishers and developers don't make ANY MORE money from sales of their games. Note the capitalized words here: ANY MORE. The fact is that the publisher and developer already made their money from the game when it was bought by the retailer that originally sold the game as new. Want to cite online server fees? Those were factored into the original sale; there aren't any extra people playing the game online… just different people.
After backtracking a bit by claiming that he doesn't want to disappoint people, Ledesma really lets the cat out of the bag and uses the "C" word: Cheated.
When the game's bought used, we get cheated, he says. Oh… so he doesn’t care about used game buyers, except when they buy the game used. Then he—and the industry—gets cheated. If you don't care about used game buyers, then why should they care about you when they're trying to buy a game as cheaply as possible? Sure, it's all about the bottom line for the industry, but the consumer's bottom line doesn't count for anything? Since when? Consumers have other fiscal responsibilities than gaming… that includes people who work within the industry, too. Especially when it comes to Q4 and new games swell into retailers like a software tsunami, paying $60 for each game means that you are forced to limit what you can buy. I have a sinking suspicion that not too many consumers have $200 per month to drop on new releases. Then you're either forced to play pick-and-choose or to try and buy the game you want as cheaply as possible. If cheap means that retailers are putting certain games on sale, great… but with the profit margin on new games being so thin for retailers, that rarely happens. The other options are either renting—which THQ's Online Pass program doesn't account for—or buying used, which can be significantly cheaper than $60 in certain instances.
The last part of Ledesma's quote is priceless, because he equates the Online Pass with being an "award" for "loyal fans". Not really. Considering that the online component of a game used to be an expectation and not a right—as it has apparently become—this isn't an "award" or an incentive for new purchasers. It's legalized extortion. Holding online play for ransom, especially when Xbox 360 users are already paying a fee for the ability to play online, is another stop along the industry's slippery slope of descent. Incentives are adding things to the game… like extra levels, extra characters or weapons, and other things designed to make the game more enjoyable. Locking features is punitive.
The industry has lost sight of one major part of the used game formula. There are many consumers that trade their games in towards new games, and this happens a lot. That $60 price tag is a little more attractive if you trade games in for store credit towards new games, or if you sell games to friends or online for cash. For all of the outcry against GameStop, trading sites like Goozex and auction sites like eBay are just as involved in this issue that the Online Pass program is trying to put down. The industry, quite frankly, refuses to admit that games cost too much to sell in large and consistent quantities given the current economic climate. By holding online play for ransom, publishers are forcing trade-in and resale values down and this is counter-productive to game trades or resales in the first place: Game consumers need that buffer to be able to keep up with the latest games.
I've said this time and time again, and yet nobody listens. This is why software sales have been consistently off on a year-on-year comparison. This is why publishers are struggling to find answers and are quick to blame used games. The industry demands that consumers to foot a constantly increasing bill for entertainment and consumers have been indirectly telling the industry that they no longer have the money, by way of decreasing revenues. Rather than accept any kind of responsibility or acknowledge that there's a problem, Cory Ledesma has taken the gloves off and spoken his mind.
In response, I will assume the role of the consumer base. Here's our response to Mr. Ledesma and the rest of the industry:
"I don't think that we, as gaming consumers, really care whether the industry is upset because we're just trying to afford to buy games without having to take out a second mortgage on our homes or work a third job. So if the industry is upset that they're not getting any more money from us, then we really don't have much sympathy for them. That's a little blunt, but we hope that it doesn't disappoint anyone in the industry. We hope the industry understands that game prices need to come down and that we need better incentives in order for us to continue spending our money on a consistent basis on your products. We want to reward companies that recognize and acknowledge the issue of high prices with our loyalty."
I think that's about right.
- Consoleation: All good things… - November 15, 2013
- Consoleation: The death of the College Football video game - September 27, 2013
- Consoleation: The war on used games—Xbox One, Consumers Zero - June 8, 2013