Re: Diablo 3
Unfortunately we won't be able to issue a refund here, this would only have been possible within 72h of the purchase. Additionally you'd loose all your character progress if we'd remove the digital licence - it would *not* be stored and reactivated if you later re-add a new licence.
We were experiencing quite severe technical issues on the EU battle.net platform during the time of your report - those would have delayed logins, making retrieval of character list/auctions slow down or stuck, and frequently show error 37 (or similar).
We have been able to fix those problems already, and there shouldn't be any further problems.
Blizzard Entertainment Europe